Social Wire
Tweeted
Sep 15, 2025
MetricNet
@MetricNet What does it take to build a service desk that ranks in the top 10% of performance? Join us September 18, 2025 at 2:00 PM EDT for How to Build a World-Class Service Desk: Lessons from the Top 10% Register Now! https://t.co/kriD7ykDFt #ServiceDesk #ITSM #ITServiceandSupportbrighttalk.com/webcast/12683/… #ServiceDesk #ITSM #ITServiceandSupport
MetricNet
@MetricNet What does it take to build a service desk that ranks in the top 10% of performance? Join us September 18, 2025 at 2:00 PM EDT for How to Build a World-Class Service Desk: Lessons from the Top 10% Register Now! https://t.co/kriD7ykDFt #ServiceDesk #ITSM #ITServiceandSupportbrighttalk.com/webcast/12683/… #ServiceDesk #ITSM #ITServiceandSupport
Tweeted
Aug 12, 2025
MetricNet
@MetricNet Hidden costs of poor workforce mgmt affecting Service and Support? Join Jeff Rumburg for strategies on forecasting, scheduling & real-time fixes to cut costs & boost productivity! Aug 14, 2PM EDT. Register: https://t.co/YrZYpWOV9R #WorkforceManagement #ITSupport #Productivitybrighttalk.com/webcast/12683/… #WorkforceManagement #ITSupport #Productivity
MetricNet
@MetricNet Hidden costs of poor workforce mgmt affecting Service and Support? Join Jeff Rumburg for strategies on forecasting, scheduling & real-time fixes to cut costs & boost productivity! Aug 14, 2PM EDT. Register: https://t.co/YrZYpWOV9R #WorkforceManagement #ITSupport #Productivitybrighttalk.com/webcast/12683/… #WorkforceManagement #ITSupport #Productivity
Tweeted
Jul 22, 2025
MetricNet
@MetricNet Optimize your self-service portal to save costs & boost customer satisfaction! Join Jeff Rumburg’s webcast on July 24, 2025, at 2:00 PM EDT for expert tips on design & metrics. Register: https://t.co/5EiCQXiFYZ #CustomerSupport #SelfServibrighttalk.com/webcast/12683/…YZ #CustomerSupport #SelfService
MetricNet
@MetricNet Optimize your self-service portal to save costs & boost customer satisfaction! Join Jeff Rumburg’s webcast on July 24, 2025, at 2:00 PM EDT for expert tips on design & metrics. Register: https://t.co/5EiCQXiFYZ #CustomerSupport #SelfServibrighttalk.com/webcast/12683/…YZ #CustomerSupport #SelfService
Tweeted
Jun 16, 2025
MetricNet
@MetricNet Are you struggling to demonstrate the business value of #customersatisfaction? Join us Thursday, June 19, 2025 at 2:00PM EDT for The ROI of Customer Satisfaction: How to Measure and Maximize It! Register Nowbrighttalk.com/webcast/12683/…B5
MetricNet
@MetricNet Are you struggling to demonstrate the business value of #customersatisfaction? Join us Thursday, June 19, 2025 at 2:00PM EDT for The ROI of Customer Satisfaction: How to Measure and Maximize It! Register Nowbrighttalk.com/webcast/12683/…B5
Tweeted
May 21, 2025
MetricNet
@MetricNet 🚀 Is a Zero Touch Service Desk the future of IT support? Join Jeff Rumburg at @ThinkHDI #SupportWorldLive Session 104 to explore AI, automation, & self-service driving this transformation! 📅 TODAY 10:15 AM, Room 363.at @ThinkHDI #SupportWorldLive Session 104 to explore AI, automation, & self-service driving this transformation! 📅 TODAY 10:15 AM, Room 363. schedule.supportworldlive.com/session/sessio…twi0H4
MetricNet
@MetricNet 🚀 Is a Zero Touch Service Desk the future of IT support? Join Jeff Rumburg at @ThinkHDI #SupportWorldLive Session 104 to explore AI, automation, & self-service driving this transformation! 📅 TODAY 10:15 AM, Room 363.at @ThinkHDI #SupportWorldLive Session 104 to explore AI, automation, & self-service driving this transformation! 📅 TODAY 10:15 AM, Room 363. schedule.supportworldlive.com/session/sessio…twi0H4
Tweeted
May 12, 2025
MetricNet
@MetricNet Struggling with outsourced ITSM vendors? Join Jeff Rumburg May 15 at 2 PM EDT for a webcast on maximizing value & minimizing risk in vendor management. Learn key metrics, best practices, and risk mitigation strategies. Register now #ITSM #VendorManagement brighttalk.com/webcast/12683/…
MetricNet
@MetricNet Struggling with outsourced ITSM vendors? Join Jeff Rumburg May 15 at 2 PM EDT for a webcast on maximizing value & minimizing risk in vendor management. Learn key metrics, best practices, and risk mitigation strategies. Register now #ITSM #VendorManagement brighttalk.com/webcast/12683/…
Uploaded
Apr 24, 2025
Contact Center Training | Benchmarks From the Front Lines of AI - The Unique Metrics of AI
Contact Center Training | Benchmarks From the Front Lines of AI - The Unique Metrics of AI The promise of Artificial Inte ...
Tweeted
Apr 15, 2025
MetricNet
@MetricNet Low FCR rates hurting your support center? 📞 Join MetricNet’s Jeff Rumburg on 4/17/25 at 2PM EDT for The Secret to High First Contact Resolution Rates. Learn data-driven ways to improve FCR and cut costs. Register now! https://t.co/aiLSjBG4Ph #FCR #ContactCenter #Servicbrighttalk.com/webcast/12683/…BG4Ph #FCR #ContactCenter #ServiceDesk
MetricNet
@MetricNet Low FCR rates hurting your support center? 📞 Join MetricNet’s Jeff Rumburg on 4/17/25 at 2PM EDT for The Secret to High First Contact Resolution Rates. Learn data-driven ways to improve FCR and cut costs. Register now! https://t.co/aiLSjBG4Ph #FCR #ContactCenter #Servicbrighttalk.com/webcast/12683/…BG4Ph #FCR #ContactCenter #ServiceDesk
Tweeted
Apr 9, 2025
MetricNet
@MetricNet 🏆 Jeff Rumburg, Managing Partner at MetricNet, has been named a 2024-25 SDI Distinguished Industry Contributor! His leadership and impact in ITSM continue to set the standard for excellence. Congrats, Jeff! #SDIAwards #ITSM #MetricNLQ6
MetricNet
@MetricNet 🏆 Jeff Rumburg, Managing Partner at MetricNet, has been named a 2024-25 SDI Distinguished Industry Contributor! His leadership and impact in ITSM continue to set the standard for excellence. Congrats, Jeff! #SDIAwards #ITSM #MetricNLQ6
Tweeted
Mar 18, 2025
MetricNet
@MetricNet Is your #cost per ticket higher than industry benchmarks? High costs can erode profitability, but cutting corners on #quality is not the answer. Join us Thursday, March 20, 2025 at 2PM EDT! Register here:brighttalk.com/webcast/12683/…nv
MetricNet
@MetricNet Is your #cost per ticket higher than industry benchmarks? High costs can erode profitability, but cutting corners on #quality is not the answer. Join us Thursday, March 20, 2025 at 2PM EDT! Register here:brighttalk.com/webcast/12683/…nv
Tweeted
Mar 3, 2025
MetricNet
@MetricNet Are you prepared for the future of #ITSupport? Emerging technologies and shifting customer expectations are reshaping the industry. Join us Wednesday, March 5, 2025 at 5PM EST for The Future of IT Support: Trends and Predictions for 2025 Register herebrighttalk.com/webcast/534/63…cyjW
MetricNet
@MetricNet Are you prepared for the future of #ITSupport? Emerging technologies and shifting customer expectations are reshaping the industry. Join us Wednesday, March 5, 2025 at 5PM EST for The Future of IT Support: Trends and Predictions for 2025 Register herebrighttalk.com/webcast/534/63…cyjW
Uploaded
Dec 18, 2024
Benchmarking Roundup: Summary of 2024 Contact Center Benchmarks
Benchmarking Roundup: Summary of 2024 Contact Center Benchmarks Many Contact Center Center professionals are unfamiliar w ...
Uploaded
Dec 18, 2024
Benchmarking Roundup: Summary of 2024 IT Service and Support Benchmarks
Benchmarking Roundup: Summary of 2024 IT Service and Support Benchmarks Many Service and Support professionals are unfami ...
Uploaded
Jun 21, 2024
AI Success Stories Case Studies in IT Service and Support
AI Success Stories Case Studies in IT Service and Support Explore real-life case studies of successful AI adoption in IT ...
Uploaded
Jun 6, 2024
Hacking ITIL - Problem Management
Hacking ITIL - Problem Management Instead of doggedly pursuing training, certification, and maturation…. and then waiting ...
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Mar 28, 2024
Mastering #AI Metrics in IT Service and Support #ITSM
Mastering #AI Metrics in IT Service and Support #ITSM The metrics in an AI/ML environment are very different than legacy ...
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Oct 26, 2023
MetricNet's Instant Benchmark Demo - Downloadable Contact Center Benchmarking Tool
MetricNet's Instant Benchmark Demo - Downloadable Contact Center Benchmarking Tool
Uploaded
Oct 26, 2023
MetricNet's Instant Benchmark Demo - Downloadable Service Desk Benchmarking Tool
MetricNet's Instant Benchmark Demo - Downloadable Service Desk Benchmarking Tool
Uploaded
Aug 4, 2023
ITSM Podcast Episode 5 The Transformation of IT Service Management with Jeff Rumburg and Ben Brennan
ITSM Podcast Episode 5 The Transformation of IT Service Management with Jeff Rumburg and Ben Brennan Welcome to our lates ...
Uploaded
Jul 28, 2023
ITSM Podcast Episode 4 - The Current State of AI ML in ITSM with Jeff Rumburg and Sebastien Adjiman
ITSM Podcast Episode 4 - The Current State of AI ML in ITSM with Jeff Rumburg and Sebastien Adjiman Welcome to another ep ...