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Tweeted
Apr 15, 2026
MetricNet
@MetricNet Is your MSP contract truly protecting your interests and driving performance? Join us for “The MSP Contract: Key Elements of a Successful Outsourcing Contract” 📅 April 23 | 2PM EDT Register → https://t.co/rFNdXTwEsp #MSP #Outsourcing #SLAs #brighttalk.com/webcast/12683/…FNdXTwEsp #MSP #Outsourcing #SLAs #MetricNet
MetricNet
@MetricNet Is your MSP contract truly protecting your interests and driving performance? Join us for “The MSP Contract: Key Elements of a Successful Outsourcing Contract” 📅 April 23 | 2PM EDT Register → https://t.co/rFNdXTwEsp #MSP #Outsourcing #SLAs #brighttalk.com/webcast/12683/…FNdXTwEsp #MSP #Outsourcing #SLAs #MetricNet
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Apr 13, 2026
Vendor Scoring: How to Partner with the Right Service Provider
Vendor Scoring: How to Partner with the Right Service Provider Selecting the ideal vendor for outsourced IT service and s ...
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Mar 19, 2026
The RFP Dilemma: How the RFP Can Make or Break Your Outsourcing Success
The RFP Dilemma: How the RFP Can Make or Break Your Outsourcing Success Navigating the Request for Proposal (RFP) process ...
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Feb 19, 2026
To Outsource or Not to Outsource: The Outsourcing Feasibility Assessment
To Outsource or Not to Outsource: The Outsourcing Feasibility Assessment Are you considering outsourcing your IT service ...
Tweeted
Jan 23, 2026
MetricNet
@MetricNet MetricNet is pleased to announce that Jeff Rumburg, has been inducted into HDI’s New Thought Leaders Hall of Fame in conjunction with the 2026 HDI Top 25 Thought Leaders program! Learn more: https://t.co/eFk5RMgQoc #ITSM #Benchmarking #ServiceManagement #HDI #MetricNthinkhdi.com/library/suppor…oc #ITSM #Benchmarking #ServiceManagement #HDI #MetricNet
MetricNet
@MetricNet MetricNet is pleased to announce that Jeff Rumburg, has been inducted into HDI’s New Thought Leaders Hall of Fame in conjunction with the 2026 HDI Top 25 Thought Leaders program! Learn more: https://t.co/eFk5RMgQoc #ITSM #Benchmarking #ServiceManagement #HDI #MetricNthinkhdi.com/library/suppor…oc #ITSM #Benchmarking #ServiceManagement #HDI #MetricNet
Tweeted
Jan 14, 2026
MetricNet
@MetricNet Are you considering outsourcing your IT service desk or contact center but unsure if it’s the right move for your organization? Join us for a NEW webcast Thursday, January 22, 2026 at 2:00PM EST. Register Now! https://t.co/0kwYuPatOQ #ITSM #Outsourcing #ContactCentbrighttalk.com/webcast/12683/…OQ #ITSM #Outsourcing #ContactCenter
MetricNet
@MetricNet Are you considering outsourcing your IT service desk or contact center but unsure if it’s the right move for your organization? Join us for a NEW webcast Thursday, January 22, 2026 at 2:00PM EST. Register Now! https://t.co/0kwYuPatOQ #ITSM #Outsourcing #ContactCentbrighttalk.com/webcast/12683/…OQ #ITSM #Outsourcing #ContactCenter
Tweeted
Sep 15, 2025
MetricNet
@MetricNet What does it take to build a service desk that ranks in the top 10% of performance? Join us September 18, 2025 at 2:00 PM EDT for How to Build a World-Class Service Desk: Lessons from the Top 10% Register Now! https://t.co/kriD7ykDFt #ServiceDesk #ITSM #ITServiceandSupportbrighttalk.com/webcast/12683/… #ServiceDesk #ITSM #ITServiceandSupport
MetricNet
@MetricNet What does it take to build a service desk that ranks in the top 10% of performance? Join us September 18, 2025 at 2:00 PM EDT for How to Build a World-Class Service Desk: Lessons from the Top 10% Register Now! https://t.co/kriD7ykDFt #ServiceDesk #ITSM #ITServiceandSupportbrighttalk.com/webcast/12683/… #ServiceDesk #ITSM #ITServiceandSupport
Tweeted
Aug 12, 2025
MetricNet
@MetricNet Hidden costs of poor workforce mgmt affecting Service and Support? Join Jeff Rumburg for strategies on forecasting, scheduling & real-time fixes to cut costs & boost productivity! Aug 14, 2PM EDT. Register: https://t.co/YrZYpWOV9R #WorkforceManagement #ITSupport #Productivitybrighttalk.com/webcast/12683/… #WorkforceManagement #ITSupport #Productivity
MetricNet
@MetricNet Hidden costs of poor workforce mgmt affecting Service and Support? Join Jeff Rumburg for strategies on forecasting, scheduling & real-time fixes to cut costs & boost productivity! Aug 14, 2PM EDT. Register: https://t.co/YrZYpWOV9R #WorkforceManagement #ITSupport #Productivitybrighttalk.com/webcast/12683/… #WorkforceManagement #ITSupport #Productivity
Tweeted
Jul 22, 2025
MetricNet
@MetricNet Optimize your self-service portal to save costs & boost customer satisfaction! Join Jeff Rumburg’s webcast on July 24, 2025, at 2:00 PM EDT for expert tips on design & metrics. Register: https://t.co/5EiCQXiFYZ #CustomerSupport #SelfServibrighttalk.com/webcast/12683/…YZ #CustomerSupport #SelfService
MetricNet
@MetricNet Optimize your self-service portal to save costs & boost customer satisfaction! Join Jeff Rumburg’s webcast on July 24, 2025, at 2:00 PM EDT for expert tips on design & metrics. Register: https://t.co/5EiCQXiFYZ #CustomerSupport #SelfServibrighttalk.com/webcast/12683/…YZ #CustomerSupport #SelfService
Tweeted
Jun 16, 2025
MetricNet
@MetricNet Are you struggling to demonstrate the business value of #customersatisfaction? Join us Thursday, June 19, 2025 at 2:00PM EDT for The ROI of Customer Satisfaction: How to Measure and Maximize It! Register Nowbrighttalk.com/webcast/12683/…B5
MetricNet
@MetricNet Are you struggling to demonstrate the business value of #customersatisfaction? Join us Thursday, June 19, 2025 at 2:00PM EDT for The ROI of Customer Satisfaction: How to Measure and Maximize It! Register Nowbrighttalk.com/webcast/12683/…B5
Tweeted
May 21, 2025
MetricNet
@MetricNet 🚀 Is a Zero Touch Service Desk the future of IT support? Join Jeff Rumburg at @ThinkHDI #SupportWorldLive Session 104 to explore AI, automation, & self-service driving this transformation! 📅 TODAY 10:15 AM, Room 363.at @ThinkHDI #SupportWorldLive Session 104 to explore AI, automation, & self-service driving this transformation! 📅 TODAY 10:15 AM, Room 363. schedule.supportworldlive.com/session/sessio…twi0H4
MetricNet
@MetricNet 🚀 Is a Zero Touch Service Desk the future of IT support? Join Jeff Rumburg at @ThinkHDI #SupportWorldLive Session 104 to explore AI, automation, & self-service driving this transformation! 📅 TODAY 10:15 AM, Room 363.at @ThinkHDI #SupportWorldLive Session 104 to explore AI, automation, & self-service driving this transformation! 📅 TODAY 10:15 AM, Room 363. schedule.supportworldlive.com/session/sessio…twi0H4
Tweeted
May 12, 2025
MetricNet
@MetricNet Struggling with outsourced ITSM vendors? Join Jeff Rumburg May 15 at 2 PM EDT for a webcast on maximizing value & minimizing risk in vendor management. Learn key metrics, best practices, and risk mitigation strategies. Register now #ITSM #VendorManagement brighttalk.com/webcast/12683/…
MetricNet
@MetricNet Struggling with outsourced ITSM vendors? Join Jeff Rumburg May 15 at 2 PM EDT for a webcast on maximizing value & minimizing risk in vendor management. Learn key metrics, best practices, and risk mitigation strategies. Register now #ITSM #VendorManagement brighttalk.com/webcast/12683/…
Uploaded
Apr 24, 2025
Contact Center Training | Benchmarks From the Front Lines of AI - The Unique Metrics of AI
Contact Center Training | Benchmarks From the Front Lines of AI - The Unique Metrics of AI The promise of Artificial Inte ...
Tweeted
Apr 15, 2025
MetricNet
@MetricNet Low FCR rates hurting your support center? 📞 Join MetricNet’s Jeff Rumburg on 4/17/25 at 2PM EDT for The Secret to High First Contact Resolution Rates. Learn data-driven ways to improve FCR and cut costs. Register now! https://t.co/aiLSjBG4Ph #FCR #ContactCenter #Servicbrighttalk.com/webcast/12683/…BG4Ph #FCR #ContactCenter #ServiceDesk
MetricNet
@MetricNet Low FCR rates hurting your support center? 📞 Join MetricNet’s Jeff Rumburg on 4/17/25 at 2PM EDT for The Secret to High First Contact Resolution Rates. Learn data-driven ways to improve FCR and cut costs. Register now! https://t.co/aiLSjBG4Ph #FCR #ContactCenter #Servicbrighttalk.com/webcast/12683/…BG4Ph #FCR #ContactCenter #ServiceDesk
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Dec 18, 2024
Benchmarking Roundup: Summary of 2024 Contact Center Benchmarks
Benchmarking Roundup: Summary of 2024 Contact Center Benchmarks Many Contact Center Center professionals are unfamiliar w ...
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Dec 18, 2024
Benchmarking Roundup: Summary of 2024 IT Service and Support Benchmarks
Benchmarking Roundup: Summary of 2024 IT Service and Support Benchmarks Many Service and Support professionals are unfami ...
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Jun 21, 2024
AI Success Stories Case Studies in IT Service and Support
AI Success Stories Case Studies in IT Service and Support Explore real-life case studies of successful AI adoption in IT ...
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Jun 6, 2024
Hacking ITIL - Problem Management
Hacking ITIL - Problem Management Instead of doggedly pursuing training, certification, and maturation…. and then waiting ...
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Mar 28, 2024
Mastering #AI Metrics in IT Service and Support #ITSM
Mastering #AI Metrics in IT Service and Support #ITSM The metrics in an AI/ML environment are very different than legacy ...
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Oct 26, 2023
MetricNet's Instant Benchmark Demo - Downloadable Contact Center Benchmarking Tool
MetricNet's Instant Benchmark Demo - Downloadable Contact Center Benchmarking Tool