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MetricNet is the global leader in IT service and support and contact center benchmarking.

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MetricNet, LLC

PO Box 7658

Incline Village, NV 89450

United States

703.992.8160

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Uploaded Apr 24, 2025

Contact Center Training | Benchmarks From the Front Lines of AI - The Unique Metrics of AI Contact Center Training | Benchmarks From the Front Lines of AI - The Unique Metrics of AI The promise of Artificial Inte ...

Uploaded Dec 18, 2024

Benchmarking Roundup: Summary of 2024 Contact Center Benchmarks Benchmarking Roundup: Summary of 2024 Contact Center Benchmarks Many Contact Center Center professionals are unfamiliar w ...

Uploaded Dec 18, 2024

Benchmarking Roundup: Summary of 2024 IT Service and Support Benchmarks Benchmarking Roundup: Summary of 2024 IT Service and Support Benchmarks Many Service and Support professionals are unfami ...

Uploaded Jun 21, 2024

AI Success Stories Case Studies in IT Service and Support AI Success Stories Case Studies in IT Service and Support Explore real-life case studies of successful AI adoption in IT ...

Uploaded Jun 6, 2024

Hacking ITIL - Problem Management Hacking ITIL - Problem Management Instead of doggedly pursuing training, certification, and maturation…. and then waiting ...

Uploaded Mar 28, 2024

Mastering #AI Metrics in IT Service and Support #ITSM Mastering #AI Metrics in IT Service and Support #ITSM The metrics in an AI/ML environment are very different than legacy ...

Uploaded Oct 26, 2023

MetricNet's Instant Benchmark Demo - Downloadable Contact Center Benchmarking Tool MetricNet's Instant Benchmark Demo - Downloadable Contact Center Benchmarking Tool

Uploaded Oct 26, 2023

MetricNet's Instant Benchmark Demo - Downloadable Service Desk Benchmarking Tool MetricNet's Instant Benchmark Demo - Downloadable Service Desk Benchmarking Tool

Uploaded Aug 4, 2023

ITSM Podcast Episode 5 The Transformation of IT Service Management with Jeff Rumburg and Ben Brennan ITSM Podcast Episode 5 The Transformation of IT Service Management with Jeff Rumburg and Ben Brennan Welcome to our lates ...

Uploaded Jul 28, 2023

ITSM Podcast Episode 4 - The Current State of AI ML in ITSM with Jeff Rumburg and Sebastien Adjiman ITSM Podcast Episode 4 - The Current State of AI ML in ITSM with Jeff Rumburg and Sebastien Adjiman Welcome to another ep ...

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