Latest News Feed

MetricNet Delivers Groundbreaking Research at the 2022 Support World Live Conference
Press Release May 24, 2022
MetricNet Delivers Groundbreaking Research at the 2022 Support World Live Conference
MetricNet Announces Enhanced Webcast Schedule for 2022
Press Release Feb 17, 2022
MetricNet Announces Enhanced Webcast Schedule for 2022
MetricNet to Present New Research on ITIL Maturity and Self-Service at Support World Live
Press Release Jan 21, 2022
MetricNet to Present New Research on ITIL Maturity and Self-Service at Support World Live
Jeff Rumburg of MetricNet Named to HDI's Top 25 Thought Leaders List for 2022
Press Release Jan 18, 2022
Jeff Rumburg of MetricNet Named to HDI's Top 25 Thought Leaders List for 2022
MetricNet Delivers Groundbreaking Presentation at the 2021 SupportWorld Live Conference
Press Release Nov 16, 2021
MetricNet Delivers Groundbreaking Presentation at the 2021 SupportWorld Live Conference
MetricNet to Present Its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo
Press Release May 12, 2021
MetricNet to Present Its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo
MetricNet to Present New Research on AI and ESM at Service Management World
Press Release May 11, 2021
MetricNet to Present New Research on AI and ESM at Service Management World
MetricNet Featured Prominently as Speaker and Exhibitor at SDI21
Press Release Feb 24, 2021
MetricNet Featured Prominently as Speaker and Exhibitor at SDI21
MetricNet Announces Enhanced Webcast Schedule for 2021
Press Release Jan 4, 2021
MetricNet Announces Enhanced Webcast Schedule for 2021
MetricNet Publishes 2020 Job Satisfaction and Employee Retention Report
Press Release Sep 21, 2020
MetricNet Publishes 2020 Job Satisfaction and Employee Retention Report
MetricNet, SDI Announce Strategic Partnership to Enhance and Empower the Global Service Desk Industry
Press Release Aug 25, 2020
MetricNet, SDI Announce Strategic Partnership to Enhance and Empower the Global Service Desk Industry
Jeff Rumburg Appointed to QSTAC® Advisory Board
Press Release Aug 12, 2020
Jeff Rumburg Appointed to QSTAC® Advisory Board
Jeff Rumburg Appointed DeepCoding's General Manager for North America
Press Release Aug 7, 2020
Jeff Rumburg Appointed DeepCoding's General Manager for North America
MetricNet Survey Shows Travel and Hospitality Industry Delivers the Best Customer Experience (CX)
Press Release Aug 5, 2020
MetricNet Survey Shows Travel and Hospitality Industry Delivers the Best Customer Experience (CX)
MetricNet Launches New Suite of Tools for Contact Centers and Technical Support Desks
Press Release Apr 15, 2020
MetricNet Launches New Suite of Tools for Contact Centers and Technical Support Desks
MetricNet Publishes 2019-2020 Contact Center and Technical Support Benchmarks
Press Release Apr 14, 2020
MetricNet Publishes 2019-2020 Contact Center and Technical Support Benchmarks
MetricNet Awarded Speaking Slot at SITS 20 - the Service Desk & IT Support Show
Press Release Mar 6, 2020
MetricNet Awarded Speaking Slot at SITS 20 - the Service Desk & IT Support Show
MetricNet Awarded Multiple Speaking Slots at Service Desk Institute's 2020 Annual Conference
Press Release Jan 31, 2020
MetricNet Awarded Multiple Speaking Slots at Service Desk Institute's 2020 Annual Conference
Jeff Rumburg of MetricNet Named to HDI's Top 25 Thought Leaders List for 2020
Press Release Jan 27, 2020
Jeff Rumburg of MetricNet Named to HDI's Top 25 Thought Leaders List for 2020
MetricNet Appoints Angela Irizarry President and Chief Operating Officer
Press Release Jan 8, 2020
MetricNet Appoints Angela Irizarry President and Chief Operating Officer
MetricNet to Present the Industry's First Employee Engagement Workshop at SupportWorld Live
Press Release Nov 18, 2019
MetricNet to Present the Industry's First Employee Engagement Workshop at SupportWorld Live
Press Release Nov 13, 2019
MetricNet Facilitates the Industry's First ROI Workshop at Service Management World
MetricNet Delivers Metrics Workshop and Case Study at ICMI Contact Center Connections
Press Release Oct 31, 2019
MetricNet Delivers Metrics Workshop and Case Study at ICMI Contact Center Connections
MetricNet Delivers Keynote Address on the Future of Service and Support at Service Desk Institute's 2019 Dubai Conference
Press Release Oct 21, 2019
MetricNet Delivers Keynote Address on the Future of Service and Support at Service Desk Institute's 2019 Dubai Conference
MetricNet Awarded Opening Keynote at Service Desk Institute's 2019 Dubai Conference
Press Release Sep 16, 2019
MetricNet Awarded Opening Keynote at Service Desk Institute's 2019 Dubai Conference
Jeff Rumburg of MetricNet to Facilitate ICMI's Succeeding With Metrics Workshop
Press Release Jun 28, 2019
Jeff Rumburg of MetricNet to Facilitate ICMI's Succeeding With Metrics Workshop
MetricNet to Present the Industry's First ROI Workshop at Service Management World
Press Release Jun 13, 2019
MetricNet to Present the Industry's First ROI Workshop at Service Management World
MetricNet's Jeff Rumburg to Speak at the 2019 ICMI Contact Center Connections Conference
Press Release May 29, 2019
MetricNet's Jeff Rumburg to Speak at the 2019 ICMI Contact Center Connections Conference
MetricNet Delivers Presentation on Managing the Contact Center as a Business at ICMI's Contact Center Expo 2019
Press Release May 16, 2019
MetricNet Delivers Presentation on Managing the Contact Center as a Business at ICMI's Contact Center Expo 2019
MetricNet Delivers Presentation on Omnichannel Customer Care at ICMI's Contact Center Expo 2019
Press Release May 15, 2019
MetricNet Delivers Presentation on Omnichannel Customer Care at ICMI's Contact Center Expo 2019
MetricNet Participates in Metrics Panel Discussion at the 2019 HDI Conference
Press Release Apr 12, 2019
MetricNet Participates in Metrics Panel Discussion at the 2019 HDI Conference
MetricNet Delivers Groundbreaking Presentation at the 2019 HDI Conference
Press Release Apr 11, 2019
MetricNet Delivers Groundbreaking Presentation at the 2019 HDI Conference
MetricNet Delivers Keynote Address on the Future of Service and Support at SDI's 2019 Annual Conference
Press Release Mar 28, 2019
MetricNet Delivers Keynote Address on the Future of Service and Support at SDI's 2019 Annual Conference
Jeff Rumburg of MetricNet Selected as an HDI Featured Contributor for 2019
Press Release Feb 14, 2019
Jeff Rumburg of MetricNet Selected as an HDI Featured Contributor for 2019
Jeff Rumburg of MetricNet Named to HDI's Top 25 Thought Leaders List for 2018
Press Release Jan 28, 2019
Jeff Rumburg of MetricNet Named to HDI's Top 25 Thought Leaders List for 2018
MetricNet Delivers Presentation on Benchmarking at ICMI's Contact Center Demo 2018
Press Release Nov 15, 2018
MetricNet Delivers Presentation on Benchmarking at ICMI's Contact Center Demo 2018
MetricNet Delivers Presentation on Managing the Contact Center as a Business at ICMI's Contact Center Demo 2018
Press Release Nov 14, 2018
MetricNet Delivers Presentation on Managing the Contact Center as a Business at ICMI's Contact Center Demo 2018
MetricNet Awarded Keynote Address at Service Desk Institute's 2019 Annual Conference
Press Release Oct 30, 2018
MetricNet Awarded Keynote Address at Service Desk Institute's 2019 Annual Conference
MetricNet Delivers Emory Healthcare Case Study at Inaugural Service Management World Conference
Press Release Oct 17, 2018
MetricNet Delivers Emory Healthcare Case Study at Inaugural Service Management World Conference
MetricNet Awarded Two Speaking Slots at HDI's 2019 Annual Conference
Press Release Oct 16, 2018
MetricNet Awarded Two Speaking Slots at HDI's 2019 Annual Conference
MetricNet Delivers Two Presentations at the 2018 FUSION Conference
Press Release Oct 3, 2018
MetricNet Delivers Two Presentations at the 2018 FUSION Conference